FAQs
Olive Oil Wax? Never hear of it.
We know right! When we first came across it, we ordered some straight away as it sounded pretty cool. We believe it is the future of candle wax. Soy is so last week, coconut so yesterday.
Olive wax is 100% natural blend of predominantly olive wax with natural performance additives to improve burn and scent throw. This wax does not contain any genetically modified ingredients, palm, or paraffin products. It is bio-degradable and vegan friendly.
It burns cleanly and evenly, though it does take a little longer to liquefy the top layer, so we recommend you burn it for 2-3 hours in your first burn to prevent tunneling.
Olive wax doesn't have the smooth shiny top that other waxes have, but we think it is a better wax overall.
What About Your Fragrances?
Considering the creator of Yeah Nah is a Fragrance Specialist, the quality of fragrances is really important to us. Candle fragrances are a blend of natural and synthetic raw materials. Essential oils don't burn well in candles as the enemy of essential oils is heat and light, kind of what a candle is all about. Candle fragrances are created to withstand heat and light, be safe and give a good scent throw.
Our fragrances come from leading perfume houses and they are made within the guidelines of IFRA, the guiding body in the perfume industry. Our fragrances are created just like artisan perfumes, like the perfumes Samantha creates for her clients so they are interesting and complex. No burnt caramel or lemongrass and coconut smells here.
Candle Care
It is important to follow the candle care guidelines so you have the optimum experience with your candle.
Before lighting, trim your wick to 1/4 of an inch.
Trim your wick before lighting each time.
Make sure you burn for long enough for the top of the wax to liquefy totally to prevent tunneling.
Our olive wax takes a little longer, so make sure you can burn it for 2-3 hours.
Keep away from children and animals.
Do not move a lit candle or leave it unattended.
Place on a stable, heat resistance surface away from drafts and objects.
Do not burn for more than 3 hours at a time.
Extinguish if glass becomes too hot
Remove any debris from the surface of the candle
Do not use water to extinguish the candle.
You wick may become slightly off center, you may reposition is once blown out and before the wax solidifies.
Yeah Nah candles leave our studio in perfect condition. If the candle is left in direct sun or exposed to heat during shipping the fragrance oil may leak out of the wax. It will still perform perfectly, just make sure you burn the candle for a couple of hours so the oil can reabsorb into the wax.
Environmentally Friendly Packaging
Our packaging, bar the cover on the Petite Candle Collection (we are working on it) is all plastic free and recyclable. The candle glass and can it comes in can be reused or recycled, the shipping boxes are recyclable, we use biodegradable, compostable and water soluble packing corn and landfill biodegradable packing tape to seal your order.
Australian Shipping
Typically we use a courier service, however if you live outside of a major city, we may send by Aus Post. You will receive an email with a tracking number when we dispatch your order.
International Shipping
We currently ship to Australia and the US. We can ship anywhere in the world. Please send us an email and we can give you a quote
Refund Policy
Yeah Nah candles are made by The Powder Room Perfume and Beauty Atelier.
The Powder Room will only accept the return of Yeah Nah products if:
You have received products from Yeah Nah that are different to the one you have ordered. We will replace the incorrect product with the correct item. Alternatively we can offer you a refund.
Please note: items must be returned to receive a refund/exchange. We recommend you use a tracked service to return your items, as we will not be liable for refunds/exchanges for any undelivered goods.
For any reason the products you have ordered are faulty or damaged at the time of delivery to you.
The Powder Room will replace the damaged/faulty products. Please note that The Powder Room requires photographic evidence within 24 hours of delivery. Severely damaged deliveries will need to be reviewed further. Replacement is at the discretion of The Powder Room & may not be offered if we believe your claim is false.
For refund or exchanges please contact us by email info@thepowder-room.com Please provide your order number & contact information in your email. We aim to respond to your email within 24 hours. From time to time this waiting period may be longer.
Returned items must be completed within 7 days of receiving your item. All exchanges will be processed within 2-3 working days. Refunds may take up to 15 working days depending on your bank.